We aim to meet the needs of customers with efficiency, effectiveness, fairness and courtesy.
- Providing a friendly service, showing respect and sensitivity.
- Recognising and responding to your particular needs
- Dealing with your requests and enquiries accurately, promptly and efficiently
- Respecting your confidentiality
- Offering an explanation if we can’t answer your request /enquiry
- Making effective use of IT and web services
- Establishing service standards and monitoring our performance
- Continuing to develop our teams’ expertise and skills
- Welcoming your feedback
1. To remain continuously committed to meet the needs and expectations of the customers.
2. To maintain transparency in all our dealings with customers.
3. To continuously strive to improve the quality of products and services.
4. To treat customers as partners in our business and growth
5. To bring customers’ delight in supply of materials and meet the contingent requirement of customers.
6. To create a healthy business environment and work towards win-win situation with customers.
7. To strive for enhancing value for the money and value the relationship with complete care and concern.